They need to add a cash register line back in, though, so that people who want to make quick purchases are able to do so. When done, the employee can gather the items and ring them out without waiting for a cash register to open up. The new setup is great for people who wander in not knowing what they want and need an employee to help them decide on a system and peripherals. I went home and ordered it from Amazon instead (which was probably at least $10 cheaper, due to no tax and the lower price to start with).Īpple has always strived for a top-notch customer experience in their stores. The last time I went in there (to buy a copy of iLife for a customer), I quickly turned around and walked out. If I didn't stare awkwardly at an employee who was helping somebody else, I'd be out of luck. Everybody was helping another customer (which is a good thing) but there was no line for me to stand in to let people know I was ready to be helped. While I see the advantages of having roving employees that can check people out wherever they are, it doesn't work quite as planned.Įvery time I've walked into the Apple Store since the remodel, knowing exactly what I want, it has taken a very long time to find somebody who was ready and wiling to ring up my purchases. Where the cash registers used to be is where they put the new Genius Bar. The most interesting feature of the new setup is the lack of a cash register. The Tucson Apple Store was recently remodeled.
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